MaroCareer
Bilingual customer service representative (fr/en)
Descriptif du poste :
BeLOCUM is an innovative digital platform based in Tangier, specialized in managing temporary staffing. Experiencing rapid growth, our success is built on a close-knit team, a continuous pursuit of excellence, and superior customer service. We offer you the opportunity to build a fulfilling career in a dynamic, stimulating, and constantly evolving environment.
Your responsibilities
Under the supervision of your manager, your main responsibilities will include:
Customer Support: Respond effectively to inquiries while adhering to our internal procedures and quality standards.
Customer Retention: Enhance customer satisfaction and loyalty through a proactive and personalized approach.
Development: Contribute to the continuous improvement of our services by providing feedback and suggestions.
Profil Recherché :
We are looking for a professional with at least a two-year higher education degree (Bac+2), who is passionate about customer relations and has significant experience in the field.
Required Skills
Experience & Languages:
Minimum of 5 years' experience in customer relations.
Excellent command of both French and English, spoken and written.
Know-how:
Proven expertise in customer relationship management.
Good proficiency in office tools and CRM software.
Strong analytical and problem-solving skills with the ability to propose concrete solutions.
Soft skills:
Excellent active listening skills.
Strong customer service orientation.
Energy, thoroughness, and organizational skills.
Team spirit and sense of responsibility.