MaroCareer
Bilingual customer service representatives (fr/en) "weclome bonus of 2000dhs" - rabat
Descriptif du poste :
• Provide personalized service and assistance related to the products and services (sales, billing issues, loyalty and claims).
• Analyze the customer's request and offer an appropriate solution.
• Take charge of the customer's requests and maintain a follow-up, if necessary.
• Target business opportunities in order to promote the products and services offered.
• Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction.
Profil Recherché :
• Fluently in English and French with excellent oral and written communication skills.
• Excellent interpersonal skills : you enjoy interacting with people and listening to find solutions to their requests.
• Ability to multi-task and meet pre-established objectives.
• Excellent organizational skills and sense of priorities.
• Availability to work full time according to the following schedule.