MaroCareer
Bilingual customer service representatives (fr/en) - rabat
Descriptif du poste :
• Handling incoming and outgoing calls from French and English-speaking customers.
• Handling order-related queries (placing, tracking, amending, cancelling).
• Providing personalised customer support throughout the order cycle.
• Monitor delivery times and alert customers to any problems.
• Providing clear, up-to-date information to customers.
• Handling complaints or incidents relating to products or orders.
• Escalate complex cases to the relevant departments (technical, logistics).
• Follow up until resolution and customer satisfaction.
Profil Recherché :
• Fluently in English and French with excellent oral and written communication skills.
• Experience in a call centre or telephone customer relations (a major advantage).
• Good knowledge of telecoms products or services (boxes, SIM cards, subscriptions, etc.).
• Customer service skills, active listening, stress management.
• Ability to multi-task and meet pre-established objectives.
• Excellent organizational skills and sense of priorities.