Bilingual customer service representatives (fr/en) - rabat

• Handling incoming and outgoing calls from French and English-speaking customers.• Handling order-related queries (placing, tracking, amending, cancelling).• Providing personalised customer support throughout the order cycle.• Monitor delivery times and alert customers to any problems.• Providing clear, up-to-date information to customers.• Handling complaints or incidents relating to products or orders.• Escalate complex cases to the relevant departments (technical, logistics).• Follow up until resolution and customer satisfaction.