Chargés de clientèle bilingues- réception d'appel - rabat

• Handling incoming and outgoing calls from French and English-speaking customers.
• Handling order-related queries (placing, tracking, amending, cancelling).
• Providing personalised customer support throughout the order cycle.
• Monitor delivery times and alert customers to any problems.
• Providing clear, up-to-date information to customers.
• Handling complaints or incidents relating to products or orders.
• Escalate complex cases to the relevant departments (technical, logistics).
• Follow up until resolution and customer satisfaction.