MaroCareer
English-speaking customer retention specialists - rabat
Descriptif du poste :
Following a quality training, your missions will be as follows:
• Develop and implement personalized strategies to retain customers and reduce churn.
• Handle inquiries and resolve issues in a timely and professional manner.
• Promote relevant products and services that meet customer needs.
• Maintain accurate records of customer interactions and feedback.
• Collaborate closely with other departments to improve the overall customer experience.
Profil Recherché :
• Bachelor's degree or equivalent with at least 6 months of experience.
• Excellent schedule flexibility to work 44 hours per week on a rotational basis.
• Excellent communication skills in English (both spoken and written).
• Strong persuasion and negotiation skills.
• Empathy, patience, and problem-solving mindset.
• Previous experience in customer service, retention, or sales is a plus.