Dutch team lead - eneco

We are looking for a dynamic Team Leader to manage a team of Dutch-speaking Outbound Sales Agents supporting a leading European energy provider. In this role, you will drive performance, coach and empower agents, and ensure the team delivers high-quality, full-cycle sales interactions. You’ll help foster a positive, accountable culture where agents engage customers confidently without scripts and with strong cultural sensitivity.

Key Responsibilities:
• Lead and manage a team of outbound sales agents focused on the Belgian residential market.
• Drive performance through clear KPIs, coaching, and regular feedback sessions.
• Promote an empowered team environment, emphasizing empathy, logic, and customer rapport.
• Facilitate daily team huddles, refreshers, and individual coaching to strengthen agent skills.
• Ensure agents manage entire customer conversations—from initial outreach to sale closure—without scripts.
• Monitor KPIs such as conversion rates, quality scores, and customer experience metrics.
• Prepare and present performance reports, identifying gaps and initiating corrective actions.
• Partner with QA and Training teams to align on development areas and performance trends.
• Ensure data accuracy in CRM tools and support adherence to operational processes.
• Provide floor support and oversee new agent onboarding within the team.