• Perfect command of Dutch, both spoken and written.
• Bilingual NL/FR or NL/EN is a plus.
• Strong customer-oriented attitude and excellent communication skills.
• Friendly and empathetic demeanor with a focus on customer satisfaction.
• Experience with customer contact through various channels (phone, email, chat).
• Experience with tools such as Freshdesk, Zendesk, and Greyhound is a plus.
• Proficient in working with IT infrastructure and using various systems.
• Accurate, precise, and structured working style.
• A dynamic work environment within a growing e-commerce company.
• Opportunities for personal development and growth.
• A collaborative team where teamwork and customer focus are key.