MaroCareer
Data analyst - english speaking ( agadir )
Descriptif du poste :
As a Data Analyst, you will be responsible for gathering, analyzing, and interpreting operational data to help improve service delivery, efficiency, and overall performance across our call center teams.
Key Responsibilities:
Collect, clean, and validate data from multiple sources (CRM, telephony, ticketing systems, etc.).
Build and maintain dashboards and performance reports (daily, weekly, monthly).
Monitor key call center metrics, service levels, occupancy, etc..
Identify trends, gaps, and improvement opportunities through data analysis.
Provide actionable insights to operations, quality, and workforce teams.
Support forecasting, scheduling, and capacity planning efforts with data.
Collaborate cross-functionally with IT, HR, and management for data-driven decisions.
Profil Recherché :
Bachelor’s degree in Statistics, Mathematics, Data Science, Business Analytics, or related field.
3+ years of experience as a Data Analyst, ideally in a call center or BPO environment.
Proficient in Excel, Tableau, or other data visualization tools.
Experience with SQL or other data query languages is a plus.
Strong attention to detail and analytical thinking.
Excellent communication skills – able to explain data clearly to non-technical stakeholders.
Proactive mindset and problem-solving attitude.