MaroCareer
Operations manager
Descriptif du poste :
Reporting to the Director of Operations, your missions will be to :
- Ensure the achievement of operational KPIs for your activities
- Implement cross-functional actions to address issues common to all businesses
- Occasionally intervene on projects in difficulty
- Manage the predefined indicators under your responsibility
- Contribute to the construction of the global capacity for the end clients
- Ensure the proper dissemination and implementation of best practices
- Lead the business lines through internal steering bodies and monitoring committees.
- Manage the compliance of activities with production, security and data confidentiality processes
- Monitoring and steering the management of flows
- Coach and manage a team of supervisors
- Build and maintain a long term relationship of trust and partnership with clients
- Act as the operational interface with the client (WBR, MBR, MANGEMENT MEETING) by consolidating data and action plans ....
- Maintain a close relationship with the client(s) by being responsive to their requests and demonstrating commitment and transparency;
- Be a force of proposal with the customer for the improvement of its products and its processes.
Profil Recherché :
- You speak perfect French and English.
- You have a degree in management, you have experience in the field of operations management in Customer Service and experience in an inbound or outbound call activity.
- Rigorous and organized, you are recognized for your ability to manage, analyze, act and convince your contacts.
- You have a constant focus on results, are action-oriented and know how to demonstrate great creativity/proactivity, all with a strong taste for team development.
- You know how to manage and maintain your focus and operational efficiency during times of challenge and pressure.
- Charismatic and inspiring, you are a born leader with the ability to motivate and galvanize people.